cancel
Showing results for 
Search instead for 
Did you mean: 

unifi Air

Sort by:
Yes, you can decrease your credit limit to the default credit limit.
View full article
Yes. You can increase your credit limit via myunifi app or our Self Care web portal or walk in to any TMpoint nationwide.
View full article
The default credit limit per line is RM300.
View full article
The return policy will be void. You will need to pay the penalty of remaining months.
View full article
Every customer who subscribe to this plan is entitled for the 30 Days Return Policy. The device and its packaging must be returned in good working condition to any of our TMpoint outlets.
View full article
The 30-Day return policy is for customer who wishes to cancel the subscription of unifi Air within the 30 days of service activation and no monthly fee will be charged to the customer.
View full article
Yes, you will need to return the device and its packaging in good working condition to any of our TMpoint outlets.
View full article
You are able to terminate the unifi Air plan without any penalty in the below scenarios:   Proven the LTE network experience based on registered customer address is very bad or congested. Proven wrong information from our customer service or reseller or agent. Proven there is an element of fraud from our customer service or reseller or agent.
View full article
If you decide to terminate the subscription before the end of the contract period, a penalty fee will be charged on the remaining months of contract period and it will be reflected in your final bill.
View full article
The devices will be delivered in phases. We are targeting to complete all Streamyx customer migration within six (6) months.
View full article
You can refer to the tutorial steps and FAQ available here to help you with your inquiries or you can visit our TMpoint outlets for further explanation.   You can also reach out to us via myunifi app Live Chat or via website at Self Care.
View full article
You can connect up to 64 devices at one time.
View full article
For further technical assistance on Huawei B618 Wi-Fi router, please visit any nearest Huawei Service Centers as listed here <Huawei Service Centre> https://consumer.huawei.com/my/support/service-center/
View full article
The warranty period is 12 months from the date of the purchase. The original receipt / proof of purchase is required when making claims.
View full article
The device for unifi Air plan is Huawei 4G B618.
View full article
The SIM card for unifi Air plan does not support calls and SMS at the moment. Should you need the voice service, you may subscribe to our telephony service separately.
View full article
Unfortunately, you are unable to switch to other service provider.
View full article
Unfortunately, no. You can’t transfer the quota.
View full article
Yes, the package price will remain the same even after the 24-month contract period ends.
View full article
Don’t worry! You will not be charged with any penalty fee.
View full article