You are able to terminate the unifi Air plan without any penalty in the below scenarios:
Proven the LTE network experience based on registered customer address is very bad or congested.
Proven wrong information from our customer service or reseller or agent.
Proven there is an element of fraud from our customer service or reseller or agent.
You can refer to the tutorial steps and FAQ available here to help you with your inquiries or you can visit our TMpoint outlets for further explanation.
You can also reach out to us via myunifi app Live Chat or via website at Self Care.
For further technical assistance on Huawei B618 Wi-Fi router, please visit any nearest Huawei Service Centers as listed here <Huawei Service Centre> https://consumer.huawei.com/my/support/service-center/