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unifi Air

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Yes, you will need to return the device and its packaging in good working condition to any of our TMpoint outlets.
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You are able to terminate the unifi Air plan without any penalty in the below scenarios:   Proven the LTE network experience based on registered customer address is very bad or congested. Proven wrong information from our customer service or reseller or agent. Proven there is an element of fraud from our customer service or reseller or agent.
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If you decide to terminate the subscription before the end of the contract period, a penalty fee will be charged on the remaining months of contract period and it will be reflected in your final bill.
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The devices will be delivered in phases. We are targeting to complete all Streamyx customer migration within six (6) months.
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You can refer to the tutorial steps and FAQ available here to help you with your inquiries or you can visit our TMpoint outlets for further explanation.   You can also reach out to us via myunifi app Live Chat or via website at Self Care.
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You can connect up to 64 devices at one time.
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For further technical assistance on Huawei B618 Wi-Fi router, please visit any nearest Huawei Service Centers as listed here <Huawei Service Centre> https://consumer.huawei.com/my/support/service-center/
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The warranty period is 12 months from the date of the purchase. The original receipt / proof of purchase is required when making claims.
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The device for unifi Air plan is Huawei 4G B618.
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You can collect the unifi Air device at any TMpoint outlets upon success registration.
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The SIM card for unifi Air plan does not support calls and SMS at the moment. Should you need the voice service, you may subscribe to our telephony service separately.
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Unfortunately, you are unable to switch to other service provider.
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Unfortunately, no. You can’t transfer the quota.
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Yes, the package price will remain the same even after the 24-month contract period ends.
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Don’t worry! You will not be charged with any penalty fee.
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Just boot up the device and the service will be auto activated.   You will receive an SMS as well to inform you that the service has been activated.
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The good news is you may terminate or maintain your streamyx and telephony service.   If you maintain the telephony service and terminate the streamyx service  only ,the call rate will be at the published rate. You telephony service is also subject to a monthly rental of  RM 25 (for residential) / RM 45 (for business) will be applicable   If you opt to terminate the service, the service will be auto terminated within 35 days after the activation of unifi Air service. The call plan and value added services (VAS) bundled with the Streamyx service will also be terminated.  
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Yes, your contract will be renewed to 24 months upon subscribing to the unifi Air SIM+ device package.
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You can subscribe up to three (3) lines per IC.
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Yes, we will migrate your existing unifi wireless broadband plan to the latest unifi Air plan at RM79 per month with unlimited data quota, and it comes with a free device with 24-month contract.
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