We’re sorry, unfortunately you’re not able to change from unifi Travel Pass to unifi Mobile #BEBAS Prepaid at the moment. We will communicate and update you once the service offering is available in the future.
We apologize for the inconvenience. If you’re experiencing this, please contact us via “Online Form “on our Portal, Facebook at facebook.com/unifimobile/ or Twitter at @helpmeunifi .
We will assist to review your case and waive the charges from your bill.
Unfortunately, you will be charged for each SMS activation attempt triggered by iMessage or FaceTime.
To avoid you from extra unnecessary charges, our system will monitor the activation attempts triggered by your device and cap it at a maximum of 5 times per month.
The best part is, you will not be charged for the use of iMessage or FaceTime service such as sending messages, or making voice/video call to anyone. You will only be charged RM0.50 (exclusive of 6% ST) for each SMS activation attempt triggered by iMessage or FaceTime via your Apple device using your mobile number.
Once you have activated the service, you can use it for FREE!
Technically the validity of your 7-day Travel Pass will start upon your SIM activation date. In this case, if you collect and activate your SIM on day 8, the day will be counted as the first day and validity of your 7-day Travel Pass will start from there.
In another scenario, if you collect your SIM on the 8 th day and have not activated your SIM on the day, the 30 days auto-activate rules will be triggered.
The 6% Service Tax (ST) will only be applicable for non-Malaysians, where the reload value will be reduced upon activation.
For non-Malaysian, when you reload RM50, you will see RM47.17 reflected in your account balance. Below is the example :
Reload Amount (RM)
ST Amount (RM)
Reload Amount after ST (RM)
Our mobile plan can be used on all phone models; however, we encourage you to use a smartphone that supports Band 5 services to experience the best quality of service.
Please visit unifi.com.my/mobile/bebas/phone-compatibility.html and select to view if your device is under the suggested phone category.
You will need to use a smartphone that supports Band 5 services (850MHz) and turn on your phone’s 4G settings to fully enjoy our service. This will enrich your mobile internet experience whenever you are using the service at our LTE network areas.
If you are unsure whether which phone is supported, you may refer to device manufacturer’s local website instead and search for the keywords “Band 5”, “B5” or “850MHz” under the LTE connectivity.
You may refer to the example below:
To make an international call, dial 00, followed by the country code you are calling, the area or city code, and the phone number.
For example, if you're contacting someone in Brazil, (country code 55), in the city of Rio de Janeiro (city code 21), dial 00 - 55 - 21 - XXXX-XXXX.
For your convenience, you can also replace 00 with + e.g. +55 21 XXX-XXXX
You will be charged RM0.50 (exclusive of 6% ST) for each SMS activation attempt triggered by iMessage or FaceTime via your Apple device using your mobile number. Hence, it is highly recommended that you activate iMessage and Facetime services by using your Apple ID.
The charges will be applicable under these scenarios as well:
Each time you re-insert your unifi Travel Pass SIM card into your phone
Each time you update your iOS software
However, there will be no charges for successful activation of iMessage or FaceTime via your Apple device using your Apple ID.