Changed router and now hypptv doesn't work

[Gwenl]

Hi, I have recently changed my router to a TP-link AX1800 router. I connected Hypptv lan cable to lan 1 as per the installation guide provided by TP-link. Everything seems to be connected but I can't watch anything on my hypptv. I called unifi and they asked me to connect the Hypptv cable to lan 4 of the router, which is different from the instruction given by TP-link. Please help!!

[al-walid99 · Accepted solution]

all router need connect  LAN port no 4 for unifi tv. you need setting on ur router. go to vlan setting on ur router. 

Lan port 1- internet

Lan port 2- internet

Lan port 3- internet

Lan port 4- iptv

[0192358731]

I had same problem. 

Router TP LINK AX1800 by default it setting for IPTV is at LAN1 when we select MALAYSIA-UNIFI setting.

[al-walid99]

LAN 4 for unifi tv, can't use LAN 1 . change ur setting on ur router. unifi tv need LAN 4.

[Joe69]

'Disable' Multicast:

- IGMP Proxy

- IGMP Snooping

- Wireless Multicast Forwarding

[nahdan]

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@Gwenl wrote:

Hi, I have recently changed my router to a TP-link AX1800 router. I connected Hypptv lan cable to lan 1 as per the installation guide provided by TP-link. Everything seems to be connected but I can't watch anything on my hypptv. I called unifi and they asked me to connect the Hypptv cable to lan 4 of the router, which is different from the instruction given by TP-link. Please help!!

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Hello! Recently, I also face the same issue. Try to disable all the settings below, it worked fine for me.

Spoiler

[muhamadnazren]

Same to me. I already changed my router to huawei ax3. But when call unifi service they ask to put on lan 4. But my new router only have 3 port. So now still can't watch my unifi tv

[ojsec]

i check my router status : Lan1 = internet , Lan2 = ipTV , Lan3 = TR069 , Lan4 = voice

then i go setup find ethernet WAN , inside there got setting to change i click ipTV edit , it can choose Port Mapping to Lan 1 or 2 or 3 or 4 , my is 4 , maybe you can try on it ?

before try better record down the default setting .

[ahmadzuhairi]

This really works!!!! Thank you very much to whoever you are..

Just disable the listed items at the Network>IPTV/VLAN setting in your wifi router setting.

[ahmadzuhairi]

Changed router and now hypptv doesn't work


This really works!!!! Thank you very much to whoever you are..

Just disable the listed items at the Network>IPTV/VLAN setting in your wifi router setting.