Error code 26000

[remstr]

Hi there @hansukeroma ,

i feel sorry for you. Did you save the report number?

[hansukeroma]

@remstr

No. There is no report number as such because I report the issue through the TM Feedback email, since there is no medium communication via email for such problem, and I am lost of ideas. I'm definitely not going report via Chat Assistance, its useless.

And as of today, there is still no reply from Unifi, and the issue continues.

[remstr]

Hi there @hansukeroma ,

I think i can alert TV team to dig deeper on this.

Please reply my PM ya.

[Limsky]

having same problem for years. older box and latest box...this is not a new problem...

[hansukeroma · Accepted solution]

Hi @remstr  

Thanks so much for your help in alerting the Unifi TV team. 

At first TM emailed me saying that the issue was resolved under report Number etc.  But later I emailed back saying the issue still persist. The next day, TM Technical Support came to my door and fix the problem. It has been 5 days, no more error code 26000. So I'll share here what he did:-

1. Go to Settings at the front page of Unifi TV 

2. Under Network Settings, Enable WLAN

3. Choose unifi  network & Enter Password

4. Reboot system

5. Done

According to the Technician, the unifi box (white one) has to be connected/linked this way even though WLAN cable is plugged in, if not Error code 26000 will appear.

There goes my 7 months problem solved. Hope this would also benefits others   

[remstr]

Hi there @hansukeroma ,

It is my pleasure to help. Really hope this will help other too.

I will mark your tips as a solution okay.

[Azlina6]

Maintenance code ?

[M_M]

Just found this. Lifesaver ... thanks!