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Hypptv reduces volume on its own

Cindy26
Contributing Citizen ✪✪

Hypptv reduces volume on its own

The sound keep decreasing on its own. I have restart the box, still the same. 

Take the batteries out of the remote control, still the same.

This is happening on all channels hypptv, I can see the box blink when the sound reduces.

Not my tv problem i can increase the sound, but after a while the sound reduce again.

 

Help, how to fix this?

 

8 REPLIES 8
ojsec
Distinguished Citizen ✪✪

Re: Hypptv reduces volume on its own

the TV box got any button ? maybe it get stuck by something .... i don't know .

Cindy26
Contributing Citizen ✪✪

Re: Hypptv reduces volume on its own

no button.  only on off button.

dammon23
Upholding Citizen ✪✪✪

Re: Hypptv reduces volume on its own


@Cindy26 wrote:

no button.  only on off button.


Yeah this happens to me too probably because this reason here:

 

Your Unifi TV box (especially for white box) may featured lag because it needs internet to recieve channels and software updates. So, if you have low internet connection, they may effect your Unifi TV box.

 

To solve this problem:

 

1. Make sure your Unifi is in good condition, as it has enough MBPS to avoid lagging (maybe buffering too). 

 

2. Restart your TV box. This might help to solve this problem. (I solved it by restarting the box)

 

If the problem continues, call 100 for further assistance.

 

 

 

CathanKing610
Upholding Citizen ✪✪✪

Re: Hypptv reduces volume on its own

Usually white box customers will faced this problem due to low connection, lag problems mainly because of internet problems. Other problems might include wire connection problems, software updates and more.

Cindy26
Contributing Citizen ✪✪

Re: Hypptv reduces volume on its own

I have restarted many times. even called 100 to reset the internet.

And i have been watching it for years. if its the poor internet problem, it should have happen long time ago... why now? unifi reduce my MBPS?  haha...

dammon23
Upholding Citizen ✪✪✪

Re: Hypptv reduces volume on its own


@Cindy26 wrote:

I have restarted many times. even called 100 to reset the internet.

And i have been watching it for years. if its the poor internet problem, it should have happen long time ago... why now? unifi reduce my MBPS?  haha...


Hi there @Cindy26 ,

 

Its known that unifi white box customers needed at least 30Mbps internet to perform well and receive stable connection between it. Therefore, please check the  internet connection status in your area. If the problem continues or any technical difficulties, contact 100 for support.

CathanKing610
Upholding Citizen ✪✪✪

Re: Hypptv reduces volume on its own


@Cindy26 wrote:

I have restarted many times. even called 100 to reset the internet.

And i have been watching it for years. if its the poor internet problem, it should have happen long time ago... why now? unifi reduce my MBPS?  haha...


You can ask the admin here for help, just make a report to the livechat team.

Cindy26
Contributing Citizen ✪✪

Re: Hypptv reduces volume on its own

Thanks all.

Solved. The box spoiled.

Just have to replace new one.