Pop up error playback failed (OTT-01999)

Asyhraf94
New-in-Town ✪

Pop up error playback failed (OTT-01999)

 
9 REPLIES 9
Misssmile
Sheriff

Re: Pop up error playback failed (OTT-01999)

Hi Asyhraf94.

 

Are you using unifi TV STB (Set top box) or UPB (unifi Plus Box)? You may try to restart (off power plug for 20 second and on it back) all unifi equipment.

 

You may use EasyFix tool for self trouble shoot your technical issue. Visit https://easyfix.unifi.com.my

If the problem is still same, you may call 100, Live Chat unifi https://maya.unifi.com.my/

or find the unifi support at https://home.unifi.com.my/support/contact-us ya.

al-walid99
Distinguished Citizen ✪✪✪

Re: Pop up error playback failed (OTT-01999)

please tell a detail bout device you use it for watching unifi tv. if you use UPB version 1 or 2, please make sure ur wifi connection is stable. if you use HDMI, make sure don't have any damaged.

If you use STB the white colour, you need put in the cable on port no: 4 if you still use router from TM.

If you use android box, make sure ur device never jailbreak or rooted.

Kasmaini
Distinguished Citizen ✪✪✪

Re: Pop up error playback failed (OTT-01999)

Seem like the unifi TV App from unifi Plus Box is have a server problem anyway already LiveChat to ask for them check whats happen from their site?

okura23
Contributing Citizen ✪

Re: Pop up error playback failed (OTT-01999)

sama la.. baru tukar Unifi Box yang baru semalam... kerapkali jadi error ni... pakai box yang lama takde lak jadi sebegini...

eqar16_
Sheriff

Re: Pop up error playback failed (OTT-01999)

@okura23 Jika sudah cuba restart router dan unifi tv box. Anda boleh hubungi pihak unifi https://home.unifi.com.my/support/contact-us untuk bantuan lanjut.

Kasmaini
Distinguished Citizen ✪✪✪

Re: Pop up error playback failed (OTT-01999)

Report je 100 biar mereka check apa masalah yang berlaku dari site mereka

dean1037
New-in-Town ✪

Re: Pop up error playback failed (OTT-01999)

Letih asyik kne restart  jeee manjang nyesal pkai unifibox

al-walid99
Distinguished Citizen ✪✪✪

Re: Pop up error playback failed (OTT-01999)

anda menggunakan UPB ke. tak perlu restart UPB tu, cuma klik button tengah di remote dan anda boleh menonton semula. cuma klik button besar di berada di tengah2 remote Unifi Plus Box. Tak perlu restart router anda berkali kali.

Kasmaini
Distinguished Citizen ✪✪✪

Re: Pop up error playback failed (OTT-01999)

Anda cuba clear cache app unifi TV dan masuk semula app sepatutnya sudah ok