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Sound Only, No Screen Display After STB Restart

dzb
New-in-Town ✪

Sound Only, No Screen Display After STB Restart

Hi,

I got this weird issue already for 2 months.

There's nothing displayed on the screen after the STB restarted, but can still hear sound.

Tried to turned off/on the STB several times but to no success.

The HyppTV menu is still function normally, but the channel shows nothing.

Then I let it be around 30 minutes to 1 hour, then suddenly the screen appears normally.

But the need to wait almost an hour to get the channel displaying is basically unacceptable!

Did Unifi do another update which breaks the STB again?

3 REPLIES 3
remstr
Mayor

Re: Sound Only, No Screen Display After STB Restart

Hi there @dzb ,

 

I dont think there are new updates recently.

Have you check all the cable, like HDMI cable?

Its the display and sound connection.


Frad
Contributing Citizen ✪

Re: Sound Only, No Screen Display After STB Restart

Do you found any solution so far, same happens at my uncle's house

al-walid99
Distinguished Citizen ✪✪

Re: Sound Only, No Screen Display After STB Restart

If happen again, you need reset the stb. Maybe ur stb have problem with the setting. Go to setting and click the reset. After reset, you need sign in with ur id and password unifi tv. If you forget the id or password, call 100 for cs assistant.