Terminate a channel in unifi tv

johnley82
New-in-Town ✪

Terminate a channel in unifi tv

I want to terminate one channel in unifi tv, but I don't know how. I tried to call support via 100 and asked me to unsubscribe via playtv@unifi but I don't see a button to unsubscribe. I also tried to ask at live chat in BM but she did not understand my question. Has someone knows how to solve this. Thanks. 

3 REPLIES 3
Alita
Sheriff

Re: Terminate a channel in unifi tv

Hi   . You will  not be able to unsubscribe a channel via playtv@unifi. Unifi have to check first what exactly you would like to terminate and if there is any contract. This is to avoid any penalty charges.
 

I suggest you contact them directly through the following communication channels: 
Facebook - https://www.facebook.com/weareunifi/
Twitter - https://twitter.com/helpmeunifi
Email - help@tm.com.my

_yesri_12
Sheriff

Re: Terminate a channel in unifi tv

Hi @johnley82 if you want to terminate your ala carte channel subscription,  it cannot be remove from the unifi Play TV and will need to contact their support to request. Try to contact them back at 100, Live Chat or Media Social (Twitter @helpmeunifi / FB @weareunifi) .

mitie88
Sheriff

Re: Terminate a channel in unifi tv

Yes, if you want to remove a la cart channel, there's no other way than to contact customer service. Other than Live Chat, have you tried to contact via facebook or Twitter ?