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The “Invalid Heartbeat” Error Message

muizmurad98
Contributing Citizen ✪✪✪

The “Invalid Heartbeat” Error Message

Can anyone tell me what's this about?

FFD2EE3A-731E-42C4-9715-CAF2AC6DD944.jpeg

 

14 REPLIES 14
remstr
Mayor

Re: The “Invalid Heartbeat” Error Message

hi there @muizmurad98 ,

 

Have you try to restart equipment as requested? How is the result?


Zulkapan
New-in-Town ✪

Re: The “Invalid Heartbeat” Error Message

Done restart the white & black box yesterday but still pop up 'invalid heartbeat' today..any solution?

 

Error code 000000 whats that for?

muizmurad98
Contributing Citizen ✪✪✪

Re: The “Invalid Heartbeat” Error Message

 


@remstr wrote:

hi there @muizmurad98 ,

 

Have you try to restart equipment as requested? How is the result?


Well it's gone now. Thanks!

remstr
Mayor

Re: The “Invalid Heartbeat” Error Message


@Zulkapan wrote:

Done restart the white & black box yesterday but still pop up 'invalid heartbeat' today..any solution?

 

Error code 000000 whats that for?


You should restart @Zulkapan , and by restart i mean turn OFF all equipment for 5 mins, and turn it back ON.


Unifiquery99
New-in-Town ✪

Re: The “Invalid Heartbeat” Error Message

I am exactly facing the same problem. I had restarted yet the problem still occur. Any solutions to it?

wed15120
Contributing Citizen ✪✪

Re: The “Invalid Heartbeat” Error Message

Same problem, keeps popping up every 7 minutes or so, very annoying.

syafiazmi
Contributing Citizen ✪

Re: The “Invalid Heartbeat” Error Message

So there is still no permanent solution for this error instead of always restart and turn off newly turned on equipment? 

remstr
Mayor

Re: The “Invalid Heartbeat” Error Message

Hi there @syafiazmi @muizmurad98 @wed15120 @Unifiquery99 @Zulkapan ,

 

I have asked the TV team, and they need your info to check on something. Can you please when you are free, livechat with TM and tell them this hearbeat error TV problem.

 

After that you all can share with me your report number and i will follow up with them accordingly.

 

Can you all do that?


syafiazmi
Contributing Citizen ✪

Re: The “Invalid Heartbeat” Error Message

@remstr already did, the technician already come and said there is no solution yet to this. upon checking tehnician tell me that if i use the router from TM, they will just upgrade the firmware of the router and maybe can fix the problem, but since i use my own router, there is no solution to it.