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Unifi stb white box 3rd led is not light up

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Contributing Citizen ✪

Unifi stb white box 3rd led is not light up

Hi I have some issue with my unifi tv, it's stuck at the start screen (image attached) n at the same time I noticed the 3rd led light is not light up. I can't seem to figure out the issue.

 

I've unplugged the cable n repluged also the lan cable is in lan 4. Anyone experience this? Any help/ feedback will be greatly appreciated thanks 🙏🏾 

5F9AA4C2-9FB1-4D58-A79B-4409F717F067.jpeg

 

6 REPLIES 6
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Mayor

Re: Unifi stb white box 3rd led is not light up

Hi there @Sk8488 ,

 

on your STB, there are button to restart the STB on the back.

Tekan untuk restart. Tengok jadi macam mana.


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Contributing Citizen ✪

Re: Unifi stb white box 3rd led is not light up

Hi boss tq fr reply, unfortunately it's still the same. I've restarted few times already n it's still stuck at the same screen n not blinking on the 3rd led 

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Mayor

Re: Unifi stb white box 3rd led is not light up

Hi there @Sk8488 ,

 

Your remote still Ok right? You can turn it on and off using remote?


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Contributing Citizen ✪

Re: Unifi stb white box 3rd led is not light up

Hi the remote I can off n on the tv but the stb no response even though the light on remote blinks. I've done pressing the "0" button fr 5scnds few times but no response as well. But I doubt it's the remote problem. 

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New-in-Town ✪✪

Re: Unifi stb white box 3rd led is not light up

Change the remote ir led
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Contributing Citizen ✪

Re: Unifi stb white box 3rd led is not light up

Hi all I was suspicious of the remote control not working so I checked with another remote which (I can confirm works la) unfortunately my stb still no response. I've checked with unifi team via Twitter they responded n set up the technician to come n check. The technician confirmed that the stb's ir receiver is spoiled n proceed to replace the stb box. It's strange n frustrating as I got everything new just last august 2019 as part of the speed increase initiative.