Unifi tv freeze after few minutes since changed to wifi 6 router

garugatal
Contributing Citizen ✪✪

Unifi tv freeze after few minutes since changed to wifi 6 router

After changed to Fiberhome wifi 6 router (provided by TM), my unifi tv freeze after few minutes. Need to change channel to resume watching, but then happen again after few minutes.

 

There are tv icon with red notification at bottom right. Seems like no connection, but internet connection all good.

 

Called customer support, they reset the port and connection but the issue still there.

 

I have no issue with previous router (TM black router)

I use white stb box.

 

What i have tried

- restart all devices

- clear cache and data in stb box

- change network cables

- change hdmi cable

 

Appreciate if anyone can help me to solve this issue.

 

I not prefer to change to unifi plus box since my wife love to change channel by press channel number on remote and use mosaic view.

9 REPLIES 9
al-walid99
Distinguished Citizen ✪✪✪

Re: Unifi tv freeze after few minutes since changed to wifi 6 router

If you change router to router wifi 6, you need to key in PPPOE password to setting the new router. if you forgot this password you need call unifi, they can give the new PPPOE password.

wifi can't connect if you false change setting to the new router.

 

P7o
Sheriff
Sheriff

Re: Unifi tv freeze after few minutes since changed to wifi 6 router

Hi garugatal

 White STB is connected to the router via LAN cable. You may try to swap the LAN cable with another cable.

garugatal
Contributing Citizen ✪✪

Re: Unifi tv freeze after few minutes since changed to wifi 6 router

The setting is done by TM staff and currently have no issue with wifi connection.

The only issue is unifi tv freeze after few minutes watching.

Then need to change channel to resume back watching.

Happen to all live tv channel.

Appreciate if there is any suggestion for me to solve this.

 

garugatal
Contributing Citizen ✪✪

Re: Unifi tv freeze after few minutes since changed to wifi 6 router

I tried to change the LAN cable, but the problem still persist. Could it be router setting issue? Since I have no issue with previous TM black router
P7o
Sheriff
Sheriff

Re: Unifi tv freeze after few minutes since changed to wifi 6 router

It could be. If you still have the old router, try to connect to the old router and see whether it has the same issue. If no issue when connecting to the old router, either setting or the router itself has an issue.

Kasmaini
Distinguished Citizen ✪✪✪

Re: Unifi tv freeze after few minutes since changed to wifi 6 router

Usually that wifi 6 router have a problem with unifi TV anyway could you try to change and use again the existing black TM Router and check does your unifi TV still have a problem.TQ

garugatal
Contributing Citizen ✪✪

Re: Unifi tv freeze after few minutes since changed to wifi 6 router

The TM technician took back the old black router, so i cannot test it.

Anyway, thanks for all your replies.

If anyone have same issue and found a solution, appreciate if can share it here.

Thanks in advance

P7o
Sheriff
Sheriff

Re: Unifi tv freeze after few minutes since changed to wifi 6 router

👌. You may contact unifi back and request technician to come and check your STB and router.

Kasmaini
Distinguished Citizen ✪✪✪

Re: Unifi tv freeze after few minutes since changed to wifi 6 router

I suggest for you to call 100 and do a Technical Report and ask for the team to come and check your white stb also with that wifi 6 router usually from the TM site may have some issue