Unifi tv still problem

Timothypui
Contributing Citizen ✪

Unifi tv still problem

Until to date, the unifi tv still got problem. 
I have keyed the username and password correctly but still unable to use.  The username and password is correct when I logon to the unifi app. 

 

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4 REPLIES 4
zahari4
Contributing Citizen ✪

Re: Unifi tv still problem

call cs lama reply....nak reset password x lepas lepas.dah 3 hari..aduihhh

NurBisa
Sheriff

Re: Unifi tv still problem

Hi @Timothypui. Already call 100 or contact Live chat to solved the issue? 

_NMN_
Sheriff

Re: Unifi tv still problem

Hi @Timothypui 

 

Try to reconfirm the username from the billing statement or may try log in to myunifi app. Normally the username will end with @iptv

The username and password for unifi tv service will be not same with log in details for myunifi app.

Aliph8
Sheriff

Re: Unifi tv still problem

@Timothypui Try to restart the STB and checked the LAN cable connection from the router (port LAN 4) to unifi TV Box. If still same error pop out, call 100, livechat or PM/DM them via FB/Twitter. They will assist you.