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UnifiTV Set Top Box not responding to remote

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Contributing Citizen ✪

UnifiTV Set Top Box not responding to remote

My Set Top Box is able to boot up and display properly, however it does not respond to the remote. It is not hanged, but I cannot move the cursor or do any other function with the remote. This also means I cannot access UnifiTV because it will be stuck in the main menu after booting.

 

It does not seem to be a problem with the remote control. I've changed the batteries, and even used another remote, but it still does not do anything.

 

Does the STB need to be replaced? Or is there another way to fix this?

1 REPLY 1
Sheriff

Re: UnifiTV Set Top Box not responding to remote


@Raedzafarani wrote:

My Set Top Box is able to boot up and display properly, however it does not respond to the remote. It is not hanged, but I cannot move the cursor or do any other function with the remote. This also means I cannot access UnifiTV because it will be stuck in the main menu after booting.

 

It does not seem to be a problem with the remote control. I've changed the batteries, and even used another remote, but it still does not do anything.

 

Does the STB need to be replaced? Or is there another way to fix this?


hi there @Raedzafarani , have you try to reboot it again? If you have then you can livechat first.


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