Hi @al-walid99 ,
Have you try to restart your device? You may also use EasyFix for self-help with technical issues. Please visit https://easyfix.unifi.com.my for more unifi troubleshooting.
Other than that, you can contact unifi via FB/Twitter/Live Chat, https://home.unifi.com.my/support/contact-us for them to assist you on troubleshooting and further checking.
Hi, @al-walid99. As I know the unifi PlayTV web player is currently not supported on Safari browsers or any Apple devices. However you still can download and watch the unifi PlayTV via playtv@unifi app using iOS. Check out more info regarding unifi TV at this link https://unifi.com.my/tv/support/unifitv.
admin..i use google chrome on my macbook. before this, i can play unifi tv on my macbook. i not use safari browser.
yesterday, i try to play unifi tv on my google chrome. error 6007.
i refresh my google chrome, still can't play unifi tv.
please fixed it.
Hi @linkinstreet. Unifi tv can be watch from your decoder TV and also playtv@unifi apps using smartphone, unifi Plus box or tablet. However, from the browser as I know the unifi TV cannot be watch directly. From web browser you only able to subscribe the unifi TV pack.
I advise you to contact unifi centre via :
Call centre : call100 and press 1 for technical team
Facebook : we are unifi
Live chat : https://maya.unifi.com.my/
@linkinstreet Which browser you cannot open? From apple or other browser? unifi PlayTV player is currently not supported on Safari browsers or any Apple devices.
Supported web browsers:-
Google Chrome - Version 99.0.4844.82 (Official
Build) (64-bit) (recommended)
Mozilla Firefox - version (98.0.1 (64-bit) and
Microsoft Edge - Version 99.0.1150.46 (Official
build) (64-bit) and above.
Hope this may help!