#unifiAlerts unifi TV service interruption

remstr
Mayor

#unifiAlerts unifi TV service interruption

Hi guys,

 

At 9.50pm on 3 January 2022, there was a fire incident that has caused damage to one of our TM facilities.

The fire department (BOMBA) was immediately called to the scene. There is no casualty or loss of life in the fire incident.

 

This incident has caused unifi TV service interruptions affecting close to 300,000 of our unifi TV viewers. Other TM and unifi services are not affected.

 

TMpoint outlet in Cyberjaya are also affected and will be closed temporarily due to this incident.

Our #TMCareCrew has gotten clearance from BOMBA to re-enter the premise for restoration work at 4.00 am earlier.

 

Restoration work is currently in progress and is due to be completed by 3.00pm today.

We are sorry for the inconvenience that this incident might have caused and would like to thank you for your patience.

 

#unifiAlerts Post

Facebook
https://www.facebook.com/weareunifi/posts/10160040000698881

Twitter
https://twitter.com/unifi/status/1478189143955963904

Instagram Story
https://instagram.com/stories/unifi/2743446427337125741?utm_medium=share_sheet


85 REPLIES 85
remstr
Mayor

Re: #unifiAlerts unifi TV service interruption

Take note ya @al-walid99 @Loh123 @Kasmaini 


al-walid99
Distinguished Citizen ✪✪✪

Re: #unifiAlerts unifi TV service interruption

Thanks the info...👍

Kasmaini
Distinguished Citizen ✪✪✪

Re: #unifiAlerts unifi TV service interruption

Thanks for the info my mates

remstr
Mayor

Re: #unifiAlerts unifi TV service interruption

Hi @Kasmaini @al-walid99 ,

 

New ETTR (estimated time to resolved) is 8PM.


Joyceloh_8
Contributing Citizen ✪

Re: #unifiAlerts unifi TV service interruption

As checked just now (3.20pm), I still cannot access to unifi TV. Anyone of you experience the same?

noahluke
Contributing Citizen ✪

Re: #unifiAlerts unifi TV service interruption

still can't access hypptv

AZNANY
New-in-Town ✪

Re: #unifiAlerts unifi TV service interruption

It was a tragedy to TM. With 300k customers affected I believe it is only fair for TM to give its customers the deserving rebate for the interruptions. Customer like only depending on IPTV for tv channels.

AZNANY
New-in-Town ✪

Re: #unifiAlerts unifi TV service interruption

Same here as at 6pm

Kasmaini
Distinguished Citizen ✪✪✪

Re: #unifiAlerts unifi TV service interruption

Take noted admin