I dont really understand that the bill that I have, 0 amount carried forward from previous.
Current charges is RM 168.55. Then Unifi stated my outstanding is RM 337.10 and they want me to clear the outstanding now. Is the Unifi system error?
sometime is the payment date issue , if you can login unifi selcare or phone myunifi apps , you can check live detail (up-to-date)
the date issue is because of your payment is over the bil suggest end date , so maybe the system generate the next bil , is not add-in your last payment (even you really payed) , only thing is this only will appear on another next bil , if you can login selfcare check bil , there will show you payed already .
Minggu lepas selama 4 hari internet di rumah sy mengalami gangguan connection dan ianya disebabkan org tm sendiri men cabut port di tmpt sy dan memasang semula secara terbalik..kenapa masih charge sy harga yg sama sedang kan selama 5 hari sy terpaksa menunggu utk dpt servis balik drpd tm
My address and mobile number on my billing profile need to be changed. Tried editing from my side but it was not possible. How can it be done
i have a few questions about this bill pdf
1. can i know why the bill pdf write my monthly charge for this month is higher than my monthly subsc?
2. my bill start 29 Aug - 06 Sep 2021 and the charge of this 9 days is RM25.84 . The advanced payment that i have made is RM100 . Now the total amount payment become
-RM72.60 . So how much did i need to pay for this month?
3 I need to pay for 07 Sep - 06 Oct 2021 period of charge or not?
4 If register before 31Aug 21 , isnt the first month payment is free of charge then why now still charging me ?
for your question :
1. i not sure , not understand , maybe 2,3,4 can explain this.
2. 29Aug~06Sep is charge call prorate , mean unifi want to adjust the monthly payment circle for following each month , mean your bill charge will begin at 07 of each month , not 01 of each month. now your bill amount in front have negative , -RM72.60 mean TM owe you RM . because of your advance payment of - RM100 (ur pay)+(25.84x1.06) (tm charge) = - RM72.60 (balance)
3. 07 Sep ~ 06 Oct the charge is waive already , this can explain for question 4
4. normally the first bill will be having 2 month charge , 29 Aug - 06 Sep 2021 & 07 Sep - 06 Oct 2021 , now they only charge the 1st month (part of month) , they not charge for 2nd month