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No unifi fiber coverage, what should I do?

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Mayor

No unifi fiber coverage, what should I do?

Hi guys.

 

As we know it, a lot of people are willing to pay for unifi fiber. This is mainly because of speed offered by unifi fiber.

 

Quite lot who complained, and they do not know how to request for unifi coverage. Today i will share with you guys on how to register interest for unifi fiber, if your home was not in their coverage.

 

There are 2 options, traditional or digital.

 

Traditional options.

You need to identify your nearest TMpoint first.

If you dont know, then please refer this link to find it.

 

Sometimes our customer went to TAD, instead of TMpoint.

If yo dont know the difference between TMpoint and TAD, please refer this link to find out.

 

TMpoint will check your address first. Please be sure of your address, you can jot it down before going to TMpoint.

 

If there are no infrastructure yet, then TMpoint will put you in their waiting list. Sometimes they call it demand list or register interest. Its the same list.

 

If there are infrastructure, but no port available, TMpoint will find the nearest port for you. They will proceed to request for additional port if necessary.

 

Please be informed that requesting new infrastructure are not an easy task. Theres no drag and drop for this kind of work. TMpoint or livechat, they cannot control this but they will escalate to the said team. So please dont "marah marah" ya Smiley Happy


12 REPLIES 12
Highlighted
Mayor

Re: No unifi fiber coverage, what should I do?

Digital options.

For those who doesnt got time to walk in, you can do it online. In fact, this much easier.

 

You'll need to visit unifi Sales Enquiry Form (SLOF) on unifi.com.my to register interest.

you will usually find this page after you have done coverage check in unifi.com.my.

 

Click this link to visit SLOF page

After you have done all that, please keep the reference number for follow up purposes.

 

 

 

 


Highlighted
Mayor

Re: No unifi fiber coverage, what should I do?

There you have it, how to register interest for your fiber needs.

 

Please bear in mind, that no one in this community, TMpoint, or even livechat can tell you when is unifi will come to your place unless certain places which TM officially announced.

 

See you next time guys Smiley Happy

 

 


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Upholding Citizen ✪✪✪

Re: No unifi fiber coverage, what should I do?

Done that since jurassic period but till now still haven't heard or see anything from TM

Highlighted
Mayor

Re: No unifi fiber coverage, what should I do?


@Charlize wrote:

Done that since jurassic period but till now still haven't heard or see anything from TM


i feel you @Charlize . But then again, please do not give up okay.


New-in-Town ✪

Re: No unifi fiber coverage, what should I do?

so far, is there any page can i visit to check the status of coverage for unifi fiber? imo its very troublesome for unifi to keep this information, and so far the only way i know to access it, is using the live chat. 

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Mayor

Re: No unifi fiber coverage, what should I do?


@amirulabu wrote:

so far, is there any page can i visit to check the status of coverage for unifi fiber? imo its very troublesome for unifi to keep this information, and so far the only way i know to access it, is using the live chat. 


you select any home fiber product, just for testing. Then proceed to fill up the address. If there are available infrastructure, then you can proceed.

 

If there are not any, then you can fill up the SLOF form, like i have mentioned in this thread.


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New-in-Town ✪

Re: No unifi fiber coverage, what should I do?

My house located at T junction. My road not receive unifi coverage. However the road which exactly infront of my house got the coverage. Is it possible for TM to extend their coverage which no more than 7m ? And is it possible to use the current port from the opposite road? I've been asking and follow up at the nearest TmPoint for ages, but nothing promisable advice given. 

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New-in-Town ✪

Re: No unifi fiber coverage, what should I do?

I have filled up the coverage request form for the Unifi and Unifi called my mom and tell her that there's no coverage in our area. What is the purpose to filled up the request form if just call us to tell us there's no coverage in our area. I want the solution. I already applied Unifi for 3 years and the answer still same. NO COVERAGE

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New-in-Town ✪

Re: No unifi fiber coverage, what should I do?

i've been waiting almost 8years,before married and now ive got 2 kids,no unifi,no unifi air,unifi lite instead.i mean what the hell.did we live in the 80s?streamyx also only 1mbps wtf,no upgrading service from tm since 8years?woww good job guys