Order Tracker for Postpaid and Prepaid #Bebasplan

[ztron]

Hi Guys!

There's a new feature called 'Track My Order' allowing customers to track their packages directly by themselves via the Self Care Portal (for Postpaid Customers) or via the mobile@unifi app (For Prepaid Customers).

With this, you can track your package by yourself rather than chatting up with the livechat team just to check on your delivery status.

** Do take note that packages that handled by LineClear, City-Link, Airpark, MXpress only can be tracked. 

[ztron · Accepted solution]

Here's how to check:-

FOR POSTPAID

STEP 1

• Visit https://unifi.com.my/personal/mobile/postpaid
• Login using your personal username and password.
• Click the “LOG IN” button

STEP 2

After login :

• Select Self-care
• Click the “Order” button

STEP 3

Next, you will see :

• Order number
• Status
• View details

 Click “view details”

STEP 4

After clicking view details, you will see a tracking number and a summary of the SIM parcel tracking information.

There are 2 methods to track the parcel:

Via the “Order tracking History” tab

• Click on the “Order Tracking History” tab to view the order status.

Via the Courier Service Providers – Order Tracking page.

• Copy the tracking number by clicking the “COPY” button
• Next, below the “COPY” button – click on the courier/logistics link.

STEP 5

At the courier service provider’s page

1. Paste the tracking number in the “Track Shipments” box.
2. Click “Search”
3. The parcel details will be displayed.

[ztron · Accepted solution]

FOR PREPAID

STEP 1

To purchase a new SIM

• Click on the “I WANT TO GET A SIM!” button.

 To track an order

• Click the “GO TO MY ACCOUNT” button.
• Key in your mobile number and password.

Click on the “START NOW” button.

STEP 2

Next,

Click on “My Order History”

You will need to provide:

• NRIC
• Email

Once the information is keyed in

• Click the “I’m not a robot” box.
• Click on the “SEARCH” button.

STEP 3

At the “My Order History” page, on the bottom left section – you will see a “Shipping Details” tab. 

• Click “Shipping details” to see the order tracking status.

STEP 4

The shipping information will be displayed.

STEP 5

Alternatively, the customer can copy delivery number stated on the bottom left of the “My Oder History” page and click the “TRACK” button to directly check the most updated parcel status via courier service providers official webpage.