Order Tracker for Postpaid and Prepaid #Bebasplan

ztron
Retired Sheriff

Order Tracker for Postpaid and Prepaid #Bebasplan

Hi Guys!

 

There's a new feature called 'Track My Order' allowing customers to track their packages directly by themselves via the Self Care Portal (for Postpaid Customers) or via the mobile@unifi app (For Prepaid Customers).

 

With this, you can track your package by yourself rather than chatting up with the livechat team just to check on your delivery status.

 

** Do take note that packages that handled by LineClear, City-Link, Airpark, MXpress only can be tracked. 

 

 

2 REPLIES 2
ztron
Retired Sheriff

Re: INTRODUCING : THE NEW "ORDER TRACKER" FEATURE FOR POSTPAID AND PREPAID CUSTOMERS

Here's how to check:-

 

FOR POSTPAID

 

STEP 1

post tracker 1.png

 

 

STEP 2

After login :

  • Select Self-care
  • Click the “Order” button

post tracker 2.png

 

STEP 3

Next, you will see :

  • Order number
  • Status
  • View details

 Click “view details

 

post tracker 3.png

 

STEP 4

After clicking view details, you will see a tracking number and a summary of the SIM parcel tracking information.

 

There are 2 methods to track the parcel:

 

Via the “Order tracking History” tab

  • Click on the “Order Tracking History” tab to view the order status.

 

Via the Courier Service Providers – Order Tracking page.

  • Copy the tracking number by clicking the “COPY” button
  • Next, below the “COPY” button – click on the courier/logistics link.

post tracker 4.png
post tracker 5.pngpost tracker 6.png

 

STEP 5

At the courier service provider’s page

 

  1. Paste the tracking number in the “Track Shipments” box.
  2. Click “Search”
  3. The parcel details will be displayed.

post tracker 7.png

ztron
Retired Sheriff

Re: INTRODUCING : THE NEW "ORDER TRACKER" FEATURE FOR POSTPAID AND PREPAID CUSTOMERS

 

FOR PREPAID

 

STEP 1

To purchase a new SIM

  • Click on the “I WANT TO GET A SIM!” button.

 

 To track an order

  • Click the “GO TO MY ACCOUNT” button.
  • Key in your mobile number and password.

Click on the “START NOW” button.

 

prepaid tracker 1.jpg

 

 

STEP 2

Next,

Click on “My Order History”

You will need to provide:

  • NRIC
  • Email

 

Once the information is keyed in

  • Click the “I’m not a robot” box.
  • Click on the “SEARCH” button.

prepaid tracker 2.jpg

 

 

STEP 3

 

At the “My Order History” page, on the bottom left section – you will see a “Shipping Details” tab. 

  • Click “Shipping details” to see the order tracking status.

prepaid tracker 3.jpg

 

 

STEP 4

The shipping information will be displayed.

 

prepaid tracker 4.jpg

 

 

STEP 5

Alternatively, the customer can copy delivery number stated on the bottom left of the “My Oder History” page and click the “TRACK” button to directly check the most updated parcel status via courier service providers official webpage.

 

prepaid tracker 5.jpg