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myunifi app self-troubleshooting guide (android & iOS)

remstr
Mayor

myunifi app self-troubleshooting guide (android & iOS)

Hey guys.

 

Applications on our phone can misbehave sometimes. So do our myunifi app. If that happened, do not panic.

 

We will share with you on how to self-troubleshoot your app, before you livechat. It is a simple step, anybody could just follow this for sure.

 

Let's go!

 

Lets start with android.

*some of the step may vary for different android version, but you will get the gist of it

 

How to log out and log in

  • Log out of the myunifi App
  • Close the App
  • Reopen and Login again

How to clear cache & data from Download Manager

  • On your Android phone or tablet, open your "Settings".
  • Tap "Apps & notifications".
  • Tap "Download Manager". If you do not see it, tap "See all apps" or "App info".
  • Open "Google Play Services".
  • Tap "Storage" and then "Clear cache".
  • Tap "Clear storage" and then OK.
  • Open the Google Play Store, then try your download again.

How to uninstall & reinstall Play Store updates

  • Make sure you are connected to a reliable Wi-Fi connection.
  • On your Android phone or tablet, open your "Settings".
  • Tap "Apps & notifications".
  • Tap "Google Play Store". If you do not see it, tap "See all apps" or "App info".
  • At the top of the screen, tap "More (sometimes its a three vertical dots)" and then "Uninstall updates".
  • If you are asked if you want to change the Play Store app back to the factory version, tap OK.
  • Open the Google Play Store, then try your download again.

How to uninstall & reinstall myunifi App

  • Long Press on the Myunifi App > Select Uninstall
  • Go back to Play Store
  • Search for Myunifi App
  • Select Install.

 

Now for iOS

*some of the step may vary for different iOS version, but you will get the gist of it

How log out and log in

  • Log out of the myunifi App
  • Close the App
  • Reopen and Login again

How to clear App Data

  • Tap "Settings" > "General" > "iPhone Storage".
  • At the bottom of the screen, you will see your apps, arranged by the amount of storage they take up. Tap on "myunifi App" > "Clear Data"
  • If the "Documents & Data" figure is more than 500MB, you should consider deleting and reinstalling the app to clear this space.
  • If you decide to proceed, tap "Delete App", confirm, then head to the App Store, and re-download it.

How to free up memory by restarting your iPhone

 

  • Hold down the power button (at the top or top-right of the device) until "slide to power off" appears.
  • Swipe the power off slider.
  • Wait until the device has fully powered down, then press and hold the power button to turn the iPhone on again.
  • Doing this on a regular basis used to be vital on an iPhone, but is less so these days. Still, it can still be useful on older models. Long Press on the "myunifi App" > Select "Uninstall"

 

That is it guys. If you guys known any other method, feel free to share with us here okay.


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