Firstly, thank you to the technicians who replaced my faulty cable, current modem and informing me that my current Asus router had a faulty WAN port.
Unfortunately, after setting up my spare Asus router similar to the previous, I can't seem to get it connected now. The only things which have changed are:
I'm writing here to find out whether the community has experienced similar.
My Asus router model is the RT-AC68U.
this router is super awesome... i got 11 customer that very satisfied with this router, 4 years no issue... from my experience... i have never have issue with the new modem.
the cabble from modem- Lan 1
the cabble to router - Wan
you can check the ppoe password... is it correct.
if all you have done, you need the tm technician to check the modem configuration,
Thank you for the input, Ramli. I'm sad to report that 2 things happened today:
And all I wanted was for him to expedite my case, so that the technician will return and troubleshoot my issue, then if needed, fix it.
My connection has been down since 2018, December 23. With the technician visiting while I was outstation and only checking the FDP point. Then visiting yesterday:
And until today (11 January), I still do not have my Unifi fixed. *facepalm*
Give me solutions, Unifi, not options why you're no help!
I'm really out of ideas on how else to troubleshoot my router. All suggestions are welcomed, since I'm forced to wait for the technician again.
i got a video to configure the huawei modem...
but you need the modem password, only unifi technician have the password... try to call him
dont ever... ever reset the modem... please dont... dont reset...
Hey Q, thanks for the speedy response.
I'll try asking the technician on Monday. Don't want to bother him during the weekends. I'll kacau the Live Chat instead to make sure they filed my report. In case I get sabo by the previous support person.
Meanwhile, may I know what's the ONT authentication for?