Thank you for the input, Ramli. I'm sad to report that 2 things happened today:
- Technician refused to return and troubleshoot my issue - claiming I do not have a report.
- Contacted live chat and Anwar was helpful to inform me for a fact that my report was still open. But I got disconnected from the live chat.
- Contacted live chat again and was communicating with Hizzi. I'm sad to say, I had my first bad experience on live chat. Because he kept on implying the fault lay on my side as he checked my connection using his tools. After asking me option A / B, telling me about the RM53 service charge and etc, he continued to say things like:
- our team does not configure a customer's device (fine - come and show me that your router has no problems)
- LAN cable is faulty (well, I switched it out and still same problem)
- our side can't detect your router configuration (if my router can't make a connection to your modem, how can you determine this?)
And all I wanted was for him to expedite my case, so that the technician will return and troubleshoot my issue, then if needed, fix it.
My connection has been down since 2018, December 23. With the technician visiting while I was outstation and only checking the FDP point. Then visiting yesterday:
- To replace my cable from FTB to FWS
- To inform me the black Unifi modem was faulty (replaced with white Huawei hg8240h model)
- To inform me the primary router was faulty (WAN port broke, so I used a secondary router - same model, same settings)
And until today (11 January), I still do not have my Unifi fixed. *facepalm*
Give me solutions, Unifi, not options why you're no help!
I'm really out of ideas on how else to troubleshoot my router. All suggestions are welcomed, since I'm forced to wait for the technician again.
