Change of contact number for my unifi ID

[jui_ta]

I would like to activate my ultimate pack exclusive access for TM staff but can't get OTP number due to wrong contact number in unifi ID data/info. Need assistance or guide how to change my contact number. Tq

[remstr]

Hi @jui_ta ,

For this kind of problem, you need to update your contact number first for your account. To do this, you can either livechat or you can walk in to any TMpoint near you.

If you are still having a problem after, feel free to PM me your details.

[watieesarpan]

I face the same thing also and there seems no way to resolve this matter Unifi is doing bad job at handling this ,I'm disappointed with their service

[Misssmile]

Hi watieesarpan. 

You can check the main mobile number registered with unifi. KIndly contact unifi at https://home.unifi.com.my/support/contact-us

[KINGJIM98]

I'm facing the same matter.  your solution useless. I try to chat with live agent also can't connect, 
it keep showing 

• The system seems to be down, please try again later.

  

[2D_Ackerman]

Hi @KINGJIM98 

You may contact their channel here> https://home.unifi.com.my/support/contact-us.If you are not able to contact live chat you may refer others as per below :

TM 100-Call 100
Live Chat - https://maya.unifi.com.my/
Facebook - https://www.facebook.com/weareunifi/
Twitter - https://twitter.com/helpmeunifi

Hope this will assist you 😀