Change of contact number for my unifi ID

jui_ta
New-in-Town ✪

Change of contact number for my unifi ID

I would like to activate my ultimate pack exclusive access for TM staff but can't get OTP number due to wrong contact number in unifi ID data/info. Need assistance or guide how to change my contact number. Tq

5 REPLIES 5
remstr
Mayor

Re: Change of contact number for my unifi ID

Hi @jui_ta ,

 

For this kind of problem, you need to update your contact number first for your account. To do this, you can either livechat or you can walk in to any TMpoint near you.

 

If you are still having a problem after, feel free to PM me your details.


watieesarpan
New-in-Town ✪

Re: Change of contact number for my unifi ID

I face the same thing also and there seems no way to resolve this matter Unifi is doing bad job at handling this ,I'm disappointed with their service

Misssmile
Sheriff

Re: Change of contact number for my unifi ID

Hi watieesarpan

 

You can check the main mobile number registered with unifi. KIndly contact unifi at https://home.unifi.com.my/support/contact-us

KINGJIM98
Contributing Citizen ✪

Re: Change of contact number for my unifi ID

I'm facing the same matter.  your solution useless. I try to chat with live agent also can't connect, 
it keep showing 

  • The system seems to be down, please try again later.
     
    Woman FrustratedWoman FrustratedWoman Frustrated
2D_Ackerman
Sheriff

Re: Change of contact number for my unifi ID

Hi @KINGJIM98 

You may contact their channel here> https://home.unifi.com.my/support/contact-us.If you are not able to contact live chat you may refer others as per below :

 

TM 100-Call 100
Live Chat - https://maya.unifi.com.my/
Facebook - https://www.facebook.com/weareunifi/
Twitter - https://twitter.com/helpmeunifi

 

Hope this will assist you 😀