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Extra charge after change bmodem

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Contributing Citizen ✪

Extra charge after change bmodem

 
3 REPLIES 3
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Sheriff

Re: Extra charge after change bmodem

hi there @zarinamahmood64 , usually there will be an options. 

 

1. User paid in full (usually because they didnt want to refresh their contract)

2. free of charge ( contract will be renewed for 24months*)

*depends on the product

 

Hope that helps.


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Contributing Citizen ✪✪

Re: Extra charge after change bmodem

can i change other modem, cause now using netis DL4480V1 is having problem. I only installed the unifi 3 days and modem always give access denied. 


@remstr wrote:

hi there @zarinamahmood64 , usually there will be an options. 

 

1. User paid in full (usually because they didnt want to refresh their contract)

2. free of charge ( contract will be renewed for 24months*)

*depends on the product

 

Hope that helps.


 

Highlighted
Sheriff

Re: Extra charge after change bmodem

Of course you can @Bkzshen .

 

But you need to log a report first, and they will check the modem for you.