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I wanted to temporarily suspend my Unifi account for 1 year

Contributing Citizen ✪

I wanted to temporarily suspend my Unifi account for 1 year

Hi, I am currently using a unifi home turbo 100mbps with contract still on going. However, I am moving to the new house which come with free unifi for 1 yrs. I understand that I cannot terminate the contract, however, I would like to temporarily suspend my account until the free unifi package is expired and i want to continue back my unifi account. Can I do that?

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Sheriff

Re: I wanted to temporarily suspend my Unifi account for 1 year


@Ahisyam5 wrote:

Hi, I am currently using a unifi home turbo 100mbps with contract still on going. However, I am moving to the new house which come with free unifi for 1 yrs. I understand that I cannot terminate the contract, however, I would like to temporarily suspend my account until the free unifi package is expired and i want to continue back my unifi account. Can I do that?


Hi there @Ahisyam5 ,

 

From my experience, you can suspend your subscription if your house were under renovation, or you are going to oversea.

 

But for your case, its better if you can walk in to your nearest TMpoint. They will advise you accordingly.