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Modem red line

Waikit85
New-in-Town ✪

Modem red line

Taman pertama 56100.. is it no line?

4 REPLIES 4
ZainAbiha
Sheriff

Re: Modem red line

Hi @Waikit85,

 

You can try check the status of network disruption here, https://home.unifi.com.my/unifi-alerts. If your location not stated, I suggest you contact directly to unifi via Facebook (weareunifi), Twitter (@helpmeunifi) or Live Chat,https://home.unifi.com.my/support/contact-us for further checking.

WriteToBi
Sheriff

Re: Modem red line

Hi, @Waikit85. If the Modem LED for LOS and internet is red, normally the network condition is failure, you can contact the CS directly for the technical report.

_yesri_12
Sheriff

Re: Modem red line

Hi @Waikit85 . How is your connection? Is it resolve already? If already resolve, care to share what did the technician do to fix the issue?

mitie88
Sheriff

Re: Modem red line

@Waikit85  You can try to check via Easyfix https://easyfix.unifi.com.my for self diagnosis and there is option to check service outage as well. 
If need further assistance, can contact unifi directly https://unifi.com.my/support/contact-us