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Modem showing no light on the LAN nor Optical. Is that normal? No internet access as well

aunifarhan93
Contributing Citizen ✪

Modem showing no light on the LAN nor Optical. Is that normal? No internet access as well

Hi there, 

 

I just got home after 6 months away from the house. Internet was working fine when I first arrived but few hours later it went "missing".

 

I checked the router and it seems to work perfectly fine but wondering if there is no light (yellow blinking light) on the LAN nor Optical, is that the reason why there is no internet access? I've contacted the Live Chat and they tried resetting from their side but seems like nothing could be resolved. 

 

Just wondering if anyone has ever faced this issue before. Pictures are attached for reference. Any feedback will be highly appreciated, thanks! 

 


Internet access blinking redInternet access blinking redNo other light is showingNo other light is showing

Tags (3)
1 REPLY 1
remstr
Mayor

Re: Modem showing no light on the LAN nor Optical. Is that normal? No internet access as well

Hi @aunifarhan93 ,

 

May i know the status of your problem today?