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My Unifi Air account does not show up in digitalme account.

dearshakya
Contributing Citizen ✪✪✪

My Unifi Air account does not show up in digitalme account.

Hi, I have issue with my digitalme account. Previously I used this "unifi.com.my/selfcare/dashboard" for account management. Using myunifi app, I can see my unifi air account liked with it, but now after the new enrollment of digitalme, I cannot see or view my unifi air account in web browser, it says no account found. Help me. 

Tags (2)
8 REPLIES 8
anr077
Mayor

Re: My Unifi Air account does not show up in digitalme account.

Hi,

 

You need to make sure you are using same email address as you registered before.

 

dearshakya
Contributing Citizen ✪✪✪

Re: My Unifi Air account does not show up in digitalme account.

Hi, I am using the same email id as registered before. 

remstr
Mayor

Re: My Unifi Air account does not show up in digitalme account.

Hi @dearshakya ,

 

What about the IC number? Same also? If yes then please give me your unifi Air account number.


dearshakya
Contributing Citizen ✪✪✪

Re: My Unifi Air account does not show up in digitalme account.

Hi.. thank you for rplying. My unifi air account number is 208974546. You may refer the email I have sent on august 22, 2021 too with the screenshot.. the passport number is same. 

dearshakya
Contributing Citizen ✪✪✪

Re: My Unifi Air account does not show up in digitalme account.

Hi, how long are you gonna take to solve this issue? After the reinstallation of the Myunifi app, there is no account showing. Now I am not sure what is the new 10 digit account number for my Air account. How am I supposed to pay?

These are the Case id you have provided me via emails:

CAS-211002-037766

U-4754221

 

remstr
Mayor

Re: My Unifi Air account does not show up in digitalme account.

Hi @dearshakya ,

 

Your new 10 digits account number is 1708974546.


dearshakya
Contributing Citizen ✪✪✪

Re: My Unifi Air account does not show up in digitalme account.

Hi, thank you for your reply. I can link the account in the myunifi app but still using my passport number it does not appear on my website dashboard. I am not sure either this account is really registered under my passport or someone else. When I subscribed, I provided my passport number and before the "so-called upgrade" I could see this account and the unifi line number under my passport at selfcare.unifi.com.my/dashboard. Now I there's no more account visible on my dashboard in the browser and the myunifi app portal too.  If possible, may I know which passport number or document number it is registered after the "so-called upgrade"?

remstr
Mayor

Re: My Unifi Air account does not show up in digitalme account.

Hi @dearshakya ,

 

This system upgrade are still not quite complete if you ask me. So we need to make do on what we have right now.