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No Coverage-demand form submitted!

SOLVED
Contributing Citizen ✪

No Coverage-demand form submitted!

 

Dear Unifi Team,

 

Good Day!

 

I am currently using streamyx and it is intolerably slow and unstable. I have plan to upgrade to Unifi for years but there is no coverage at my place. I have followed your instructions, go to TM Point, filled up demand form and waited for months.

 

Two Questions:

 

1.  How long do I need to wait for an update/response ? Ref no.: oc1-3-0000452634

2. Could you explain why my neighbour next road is under Unifi coverage but my road is not ? We are in the same Taman. Your coverage site shows the area is covered from Jalan 1 to Jalan 14. I am at Jalan 16, and when I checked, it shows no coverage. What is the logic here ? Shouldn't the Unifi coverage the whole neighbourhood. 

 

 

Thanks!


Regards,

Jan

1 REPLY 1
Upholding Citizen ✪✪✪

Re: No Coverage-demand form submitted!

Hi @JanV ,

Anyway which area/location ya? I rasa delay because TM need to invest for infra readiness. And u ada follow up ke ur ticket number with respective unifi support team? I would suggest for u to call 100 & press 4, ask the team on progress of infra readiness.

Cool!