No Internet Connection for 5 DAYS

[Hakim3]

No internet connection for 5 days. Already made a report, but then a few days later the report has been closed. Got a message from unifi that stated that the internet connection has been fixed, then I check the connection but there is still no internet connection. So, I replied that it had not been fixed yet. Later, when I check the report it says that the report has been closed. But, I still got no internet yet. Been waiting for 5 days already, yet I need to make a new report again. I don't know how much report I need to make in order to fixed my internet connection.

[tien171]

After reading your  report ..   i will  give    0/10   for Service  Quality   to  responsible  Unifi team .

Unifi  Repair team   close  the  report to save their  KPI   .     

SO  Never trust    when they announce Good KPIs to the  public . 

The repair Tech   make  a lie   say all OK  and close ticket  .   so easy  done   and   looks like TM management  never  question or  check these abuse.      i have seen  too  many   complains of this type  on facebook too.

To the management of  TM unifi   especially  the  Maintenance Repair Management Team

do you have  a good internal process  for this issue ?

do you  check why this can happen so often ?

What is your   Service level to fix faults ?      please  publish this 

[remstr]

where do you live? Kajang area? because there are some problem at Kajang.

[remstr]

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@tien171 wrote:

After reading your  report ..   i will  give    0/10   for Service  Quality   to  responsible  Unifi team .

Unifi  Repair team   close  the  report to save their  KPI   .     

SO  Never trust    when they announce Good KPIs to the  public . 

The repair Tech   make  a lie   say all OK  and close ticket  .   so easy  done   and   looks like TM management  never  question or  check these abuse.      i have seen  too  many   complains of this type  on facebook too.

To the management of  TM unifi   especially  the  Maintenance Repair Management Team

do you have  a good internal process  for this issue ?

do you  check why this can happen so often ?

What is your   Service level to fix faults ?      please  publish this 

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We are always publish our member's post, dont worry.

Regarding this issue, im sure they will working on something as we speak.

[Hakim3]

No, I'm staying at Jalan Kebun Shah Alam. Included today, it was 6 days of waiting game and yet I don't received any follow up or response from UNIFI. There is nothing to say, just you are very good with your customer UNIFI Keep up the good work okay.

[remstr]

how is your unifi today?

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@Hakim3 wrote:

No, I'm staying at Jalan Kebun Shah Alam. Included today, it was 6 days of waiting game and yet I don't received any follow up or response from UNIFI. There is nothing to say, just you are very good with your customer UNIFI Keep up the good work okay.

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[Hakim3]

After almost a week contacting TM, now it is working fine.

Thanks TM

[remstr]

good to hear. maybe you can ask your friends to join our community, help members in need.