No connection nearly a week. LAN/DSL fail?

MaeOthman
Contributing Citizen ✪

No connection nearly a week. LAN/DSL fail?

Hello..
Ive been living with no connection for 5 days now.
Cant get through live chat with my terrible mobile data connection. Been disconnected 2 times from 500 queue because of fail reply. Thats hours of waiting ......

Some people also have hours queue on 100. I dont think i got much phone credit to wait that long..
 
Done easyfix but none helps. Please help me with fixes. No connection also mean no HyppTV. Its like living in a cave during this CMCO. 
 
Easy Fix Detail

170520201748574857
 
Im not using a telephone currently so i cant check if my telephone line is okay or not. I need to make sure if this can be solved through your side before calling a contractor.
 
Already replace Rosette Box and RJ11 cable will no success.
 
Thanks!20200517_210749.jpg

 

2 REPLIES 2
remstr
Mayor

Re: No connection nearly a week. LAN/DSL fail?

Hi there @MaeOthman ,

 

Sorry about that, livechat kinda swamp during MCO, but its the only way to log a report withour need to go out to TMpoint.

 

If you got time then i strongly suggest you to go to TMpoint.


MaeOthman
Contributing Citizen ✪

Re: No connection nearly a week. LAN/DSL fail?

technician came and solved the problem.
unfortunately my port have been disconnected during the maintainance in my area.
and fortunately the technician came and reconnected it again. Smiley Frustrated