Payment Process Stuck on the Loading Page

Adorable_Lady
Contributing Citizen ✪

Payment Process Stuck on the Loading Page

I have paid for the unifi bill via online banking FPX just now, but after i key in my username and password of bank account and I click submit, the page keeps loading for about 10 mins, so I decided to reload, but it doesn't work, then I straight away close the loading page. Now my bank account have deducted the money, but I'm not sure whether the payment updated in the unifi system or not. So what can I do now?

4 REPLIES 4
Sakura84
Sheriff

Re: Payment Process Stuck on the Loading Page

 

Hi @Adorable_Lady 

 

Usually,  upon successful payment at your end, the payment will be updated within 30 minutes in the system. You will receive a notification once the system has accepted the payment.

 

You may refer unifi support team via this link https://home.unifi.com.my/support/contact-us for further assistance on this matter.

 

Adorable_Lady
Contributing Citizen ✪

Re: Payment Process Stuck on the Loading Page

Hi @Sakura84 

 

Thanks for sharing the info.

Sakura84
Sheriff

Re: Payment Process Stuck on the Loading Page

You are welcome @Adorable_Lady 😊 .

Kasmaini
Distinguished Citizen ✪✪✪

Re: Payment Process Stuck on the Loading Page

Actually unifi will received your payment and it will be update within 30 minutes on system.Dont worry my mates