Hi,Megaoptimus. Fyi, you also can check the covergae via unifi website at https://shop.unifi.com.my/personal/home/fibre-broadband/installation-address.
If you need further assistance, their customer support are always be there to assist you. You may contact them via https://home.unifi.com.my/support/contact-us.
Hi,nizammedic. Basically the relocation process will take within 14 days. However, you need to contact unifi customer services first to request and to proceed with the relocation.
They will check the coverage for you and will assist you to request for relocation. You may contact them via https://home.unifi.com.my/support/contact-us.
I'd also like to relocate and was hoping you could tell me about available ports. This is my new address:
18, Jalan P. Ramlee, Kuala Lumpur, 50250
I have 2 more questions to ask:
1. My contract with TM ended a few years ago and I've been paying monthly subscrition fees ever since. Can I still relocate the existing account?
2. Is there an online way (rather than going to a TMpoint) to request relocation and do away with the hassle altogether?
You may call unifi at 100 and provide the Latitude & Longitude coordinate for the exact address to check the fiber coverage.
Btw for the 1st question,
You still can request to relocate your existing unifi account even your contract already ended. You just need to make sure that your account is active and no pending payment during process. No charges for standart installation at the new house.
You may request via call @ 100, Livechat, PM (Facebook) or DM (Twitter). Refer to the unifi support channel link here https://home.unifi.com.my/support/contact-us.