Slow net in the midnight

Hello_world1
New-in-Town ✪

Slow net in the midnight

Why my wifi always become slow and a high ping over 1500ms in the midnight around 3am?

(Balakong area)

2 REPLIES 2
Tenfung22
Sheriff

Re: Slow net in the midnight

Hi @Hello_world1

 

Do you already try to off and on the modem to refresh the connection before ?You also can try self troubleshooting via easy fix> https://easyfix.unifi.com.my.

 

If issue still the same, you may contact unifi contact center via channel below. They will assist you on the issue.

Live Chat - https://maya.unifi.com.my/
Email - help@tm.com.my
Facebook - We are unifi
Twitter - @helpmeunifi

Kasmaini
Distinguished Citizen ✪✪✪

Re: Slow net in the midnight

Have you try to turn off the Router and modem for 15 second and check again your connection?If it still same,you may report to LiveChat to make a further checking on your connection status