Strange Unifi Air Behaviour

[LimFC]

I think now is solved already. At router admin portal, press on the mobile data.

Then it should be able to connect.

[azizramly]

Not as per expected. Around 5 mb. In the evening from 8 to 11 pm hardly get 1 MB

[remstr]

Hi @LimFC @scriventan 

I already liased with unifi Air team this morning, and they said unifi Air should be not affected by the service upgrade.

But since you guys still cannot use the service, please reach livechat to open a technical report first.

[amirhamzahamha]

Everything is good now thank you very much!

[scriventan]

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@remstr wrote:

Hi @LimFC @scriventan 

I already liased with unifi Air team this morning, and they said unifi Air should be not affected by the service upgrade.

But since you guys still cannot use the service, please reach livechat to open a technical report first.

---

Already lodged a report through live chat yesterday. This morning went to TM point and they suspect maybe SIM faulty and give me a new SIM, but cannot activate the new SIM because of TM upgrading exercise still not yet successful. Aduhai... Can I request for rebate later for this issue?!

[remstr]

Hi @scriventan ,

Sure, as long as you had logged a report earlier you can ask for rebate later.

[scriventan]

@remstr Now I got the LTE+ signal back. But unfortunately still unable to surf Internet. 100% package loss!

Wanted to contact through live chat but the queue is amazingly, surprisingly super long. Tunggu sampai tengah malam pun tidak tahu akan sampai giliran saya ka tidak. 

I loss my Internet connection for 4 days already...

[remstr]

Hi @scriventan ,

Share with me your report number and i will follow up with backend.

[scriventan]

@remstr my case ID: CAS-210923-009513

Thank you.

[remstr]

Hi @scriventan ,

I will check it out.