Strange Unifi Air Behaviour

LimFC
New-in-Town ✪✪

Unifi Air Profile Invalid: Internet Disconnected

I think now is solved already. At router admin portal, press on the mobile data.

 

Then it should be able to connect.

azizramly
Contributing Citizen ✪

Re: Unifi Air Profile Invalid: Internet Disconnected

Not as per expected. Around 5 mb. In the evening from 8 to 11 pm hardly get 1 MB

remstr
Mayor

Re: Unifi Air Profile Invalid: Internet Disconnected

Hi @LimFC @scriventan 

 

I already liased with unifi Air team this morning, and they said unifi Air should be not affected by the service upgrade.

 

But since you guys still cannot use the service, please reach livechat to open a technical report first.


amirhamzahamha
Contributing Citizen ✪✪

Re: Unifi Air Profile Invalid: Internet Disconnected

Everything is good now thank you very much!

scriventan
Contributing Citizen ✪

Re: Unifi Air Profile Invalid: Internet Disconnected


@remstr wrote:

Hi @LimFC @scriventan 

 

I already liased with unifi Air team this morning, and they said unifi Air should be not affected by the service upgrade.

 

But since you guys still cannot use the service, please reach livechat to open a technical report first.


Already lodged a report through live chat yesterday. This morning went to TM point and they suspect maybe SIM faulty and give me a new SIM, but cannot activate the new SIM because of TM upgrading exercise still not yet successful. Aduhai... Can I request for rebate later for this issue?!

remstr
Mayor

Re: Unifi Air Profile Invalid: Internet Disconnected

Hi @scriventan ,

 

Sure, as long as you had logged a report earlier you can ask for rebate later.


scriventan
Contributing Citizen ✪

Re: Unifi Air Profile Invalid: Internet Disconnected

@remstr Now I got the LTE+ signal back. But unfortunately still unable to surf Internet. 100% package loss!

 

Screenshot 2021-09-25 at 11.33.46 AM.pngScreenshot 2021-09-25 at 11.34.32 AM.png

 

Wanted to contact through live chat but the queue is amazingly, surprisingly super long. Tunggu sampai tengah malam pun tidak tahu akan sampai giliran saya ka tidak. 

Screenshot 2021-09-25 at 11.26.41 AM.png

I loss my Internet connection for 4 days already...

remstr
Mayor

Re: Unifi Air Profile Invalid: Internet Disconnected

Hi @scriventan ,

 

Share with me your report number and i will follow up with backend.


scriventan
Contributing Citizen ✪

Re: Unifi Air Profile Invalid: Internet Disconnected

@remstr my case ID: CAS-210923-009513

Thank you.

remstr
Mayor

Re: Unifi Air Profile Invalid: Internet Disconnected

Hi @scriventan ,

 

I will check it out.