@remstr Huh? I received an email from TM, but the case ID quoted in email is different.
Now I'm confused, which case ID is mine.
Anyway, any findings from your end?
Hi @scriventan ,
No worries, share with me your account number as well. They need a time to check since their system seems to be a little unstable right now post migration.
@remstr Account number: 1712902848. I hope this is correct, as this is given by the live chat agent also.
By the way, is the migration exercise completed? TM agent can register new SIM now? Because I did went to TMP and the officer told me they suspected the SIM problem and gave me a NEW SIM but cannot register that day due to a system upgrade.
If NEW SIM registration is possible now, I would rush to TMP tomorrow to get my issue resolved.
Please advise. Thank you.
Hi @scriventan ,
Noted on the account number.
From what i heard, BEBAS prepaid can register new sim now. unifi Air supposedly had no issue but since it is all connected with the same system with unifi Mobile i would say please wait for official announcement.
I dont want to waste your precious time outside.
@remstr Any status update? I am still not able to use my Internet. The customer service also did not reply to my email after sending me an email 3 days ago. I lost my Internet connection one week already. Aduh!...
What's the SLA actually?!
It's so frustrating. Sorry to say I'm really not happy and disappointed with the service, and up to a level that I doubt Unifi/TM did plan and tested the system upgrading/migration before rolling out. Even the live chat is congested with customer queues up to 800+ every day. I chose Unifi, not other Telco, but TM really disappointed me this time.
To be honest, I can only use the service for 2 days after I subscribed and got the modem. Then service down for one week. If you are the user, how do you feel?
@remstrFYI and update. I went to TMP just now and get the replacement of the new SIM. I now then got the Internet connection back.