Telephone no dial tone

hianboon20
Contributing Citizen ✪

Telephone no dial tone

I just got my unifi home few weeks ago, installer told me the telephone is not included in the package, then i bought the telephone and tested function well at my office, but no dial tone when connected to TEL 1 port in unifi modem at home, what should i check now?

3 REPLIES 3
ojsec
Distinguished Citizen ✪✪

Re: Telephone no dial tone

you see the modem side the TEL1 line got ON ? or blinking ?

ON mean line is ready , blinking mean there is no phone line

 

also can try use ur handphone or other phone , call your unifi Home Phone number , see which respond give you ?

calling but no pickup ? (this mean the line is ok until your modem,just maybe phone or the Tel1 port problem)

call and say no services ? (this maybe the phone number not yet ready for you? or modem problem?)

after try out those , LiveChat or Call TM see what they can do

hianboon20
Contributing Citizen ✪

Re: Telephone no dial tone

thanks for your advise, i tried to call my unifi phone but can't get through, the modem no light or blinking for TEL 1.

I will call hotline to clarify tomorrow

🙏 Thanks

hianboon20
Contributing Citizen ✪

Re: Telephone no dial tone

finally technical came to replace the modem and solved the problem, TQ