Unifi Fiber DP Box not closed, connectors exposed to rain.

jamesooieh
Contributing Citizen ✪

Unifi Fiber DP Box not closed, connectors exposed to rain.

Made a report (1-25086663793) last Friday (Jan 21) about Fiber DP box not closed after an installer came last Tuesday (Jan 18).

 

It has been 5 days with two follow-ups, and all I get is the issue has been escalated to the technical team.

 

It has been raining nearly everyday and the fiber connectors inside the box are exposed to sun & rain. Wonder if the connectors are waterproof. And where is the urgency to fix such a simple problem - just come and close up the box, screw it properly!

7 REPLIES 7
jamesooieh
Contributing Citizen ✪

Unifi Fiber DP Box not closed, connectors exposed to rain.

Made a report (1-25086663793) last Friday (Jan 21) about Fiber DP box not closed after an installer came last Tuesday (Jan 18).

 

It has been 5 days with two follow-ups, and all I get is the issue has been escalated to the technical team.

 

It has been raining nearly everyday and the fiber connectors inside the box are exposed to sun & rain. Wonder if the connectors are waterproof. And where is the urgency to fix such a simple problem - just come and close up the box, screw it properly!

remstr
Mayor

Re: Unifi Fiber DP Box not closed, connectors exposed to rain.

Hi @jamesooieh ,

 

You are doing the right thing. Can you please share with me the picture in here?


jamesooieh
Contributing Citizen ✪

Re: Unifi Fiber DP Box not closed, connectors exposed to rain.

tmdb1.pngtmdb2.png

Hi @remstr above are the photos.

 

Location: USJ 3D, Subang Jaya

Box No.: C075/0013

remstr
Mayor

Re: Unifi Fiber DP Box not closed, connectors exposed to rain.

Hi @jamesooieh ,

 

Thanks for the picture. I will find the right person to tackle this.


jamesooieh
Contributing Citizen ✪

Re: Unifi Fiber DP Box not closed, connectors exposed to rain.

Hi @remstr Thanks.

 

For your reference:

Ticket No.: 1-25086663793 (as provided by customer care via Facebook)

Ticket No.: 1-25086725592 (as provided by SMS that restoration is in progress)

DP Box: C075/0013

Location: USJ 3D, Subang Jaya, Selangor

jamesooieh
Contributing Citizen ✪

Re: Unifi Fiber DP Box not closed, connectors exposed to rain.

Hi @remstr 

 

Just following up if there is any solution from TM side. All my follow-ups via official channel only resulted in the same answer  - escalated to technical team & there has been no progress even after one week.

Kasmaini
Distinguished Citizen ✪✪✪

Re: Unifi Fiber DP Box not closed, connectors exposed to rain.

Hows right now did Technical Team already come and close the DP Box?