Unifi Homeline Problem

[richard0079]

Hi TM.  Can you check my telephone line service? 

I'm using Unifi homeline but recently my phone can't hear any voice on call and receive call. 

My modem is working fine and the tel 1/phone light is on so I think it's my phone problem. 

Should I bring my phone to TM centre for checking?

[remstr · Accepted solution]

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@richard0079 wrote:

Hi TM.  Can you check my telephone line service? 

I'm using Unifi homeline but recently my phone can't hear any voice on call and receive call. 

My modem is working fine and the tel 1/phone light is on so I think it's my phone problem. 

Should I bring my phone to TM centre for checking?

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hi there @richard0079 , firstly you can log a report. Then when they have done their troubleshooting, they will advise you further. Livechat ya.

[mazlina02]

Hi...can't make or receive call. I'm using unifi homeline.

My phone appear 'Register'.

Please check and advice.

Thank you.

[Sakura84]

Hi @mazlina02 

If you pick up the phone cradle, is it totally no dial tone?

Kindly check the cable is intact properly and did not loose. If the issue still persists, may contact the support team for further assistance via this link https://unifi.com.my/support/contact-us