Unifi Stops Working from 3.00pm to Next Day

kanes39
Contributing Citizen ✪

Unifi Stops Working from 3.00pm to Next Day

Hi All,

 

My unifi stops working from 3.00pm to the following day (down for atleast 8-12 hours). 

I ned some help  as this issue has been happening since the 6th of April. 

3 technician visited my house:

 

Tech 1 - Saya dah reset port - cuba test and did a speed test. 

Tech 2 - Tukar cable fibre dari wall port ke modem - walaupun x rosak..mungkin rosak..

Tech 3 - After multiple escalation, replaced the modem. 

 

I am tired of calling and reporting the issue, I really need some help. 

 

Regards,

 

Kanes.R

Tags (4)
1 REPLY 1
_Kuza_
Sheriff

Re: Unifi Stops Working from 3.00pm to Next Day

Hi, kanes39.

I suggest you to consult directly with customer service, either through Live Chat, call to 100 or directly to their social media channels for them to check further if there are any issues involving the area. You can refer to the link> https://home.unifi.com.my/support/contact-us