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Unifi unable to run Netflix

unxeen888
Contributing Citizen ✪

Unifi unable to run Netflix

My unifi connection unable to run Netflix on the smart tv.

Netflix is able to run with using hotspot internet from other service provider.

My relative unifi have no issue with the Netflix and we are in the same area.

My modem are Acatel.

12 REPLIES 12
IzatFuad
Upholding Citizen ✪✪✪

Re: Unifi unable to run Netflix

Have you try using your smartphone? Is there any error popup at your smart tv?
unxeen888
Contributing Citizen ✪

Re: Unifi unable to run Netflix

netflix able to view with phone, and pc. but not with smart tv when i,m using unifi.

when the smart tv is using h/phone data internet, it is able to use netflix. 

the smart tv can use youtube just fine, just the netflix cant when using unifi.


@IzatFuad wrote:
Have you try using your smartphone? Is there any error popup at your smart tv?

 

remstr
Mayor

Re: Unifi unable to run Netflix

Hi there @unxeen888 ,

 

Your TV, can you check the setting for DNS setting? Its usually under Network or Network Status.

If you can find it, change the DNS using Google DNS or Cloudflare DNS.

 

Try that first, and let us know.


IzatFuad
Upholding Citizen ✪✪✪

Re: Unifi unable to run Netflix

You can try @remstr suggestion. Let us know if the problem solved/not
Tq
unxeen888
Contributing Citizen ✪

Re: Unifi unable to run Netflix

i have tried using 8.8.8.8 . not much help. cloud fare not yet.. will try tonight.


@remstr wrote:

Hi there @unxeen888 ,

 

Your TV, can you check the setting for DNS setting? Its usually under Network or Network Status.

If you can find it, change the DNS using Google DNS or Cloudflare DNS.

 

Try that first, and let us know.


 

unxeen888
Contributing Citizen ✪

Re: Unifi unable to run Netflix

still unable to run by using both 8.8.8.8 and .1.1.1.1 .. 

no problem and no setting when using hotspot from mobile.


@remstr wrote:

Hi there @unxeen888 ,

 

Your TV, can you check the setting for DNS setting? Its usually under Network or Network Status.

If you can find it, change the DNS using Google DNS or Cloudflare DNS.

 

Try that first, and let us know.


 

remstr
Mayor

Re: Unifi unable to run Netflix

Hi there @unxeen888 ,

 

Now it is weird. Last resort is to log a report via livechat https://livechat.tm.com.my/ but before that may i know what model your smart TV are?


unxeen888
Contributing Citizen ✪

Re: Unifi unable to run Netflix

and panasonic. which is both not working. i also bought a xiaomi tv stick, which is also having the same symptoms. i did call unifi and also live chat. they cant solve it. all they did is just reset of the port, after reset it can work.. but 1 time only..

remstr
Mayor

Re: Unifi unable to run Netflix

Hi @unxeen888 ,

 

I really dont have a clue on this. My mibox 3 running Netflix without no problem, no setting needed actually. Same goes to Prime Videos.

 

Can you check if your IPV6 setting on modem disabled or not? There are users who said by disabling the IPV6 wil improve packet loss, maybe you can try it.

 

https://community.unifi.com.my/t5/unifi-home-broadband/High-repeating-Packet-Loss/td-p/17784