Unstable connection

[nadiahahn]

what's happening with the internet line here? Keep buffering and cant even google properly

[Ozil]

Hi @nadiahahn . 

Try restarting your modem & router to refresh the connection.

You can use the Easy Fix tool to solve your technical problems
https://easyfix.unifi.com.my/

You can also contact their customer service through the following channels

https://unifi.com.my/support/contact-us

[nabiela]

Hi @nadiahahn . Try to check back the cable connected from your modem and router and restart. Usually if you turn on the modem for long time also may cause this issue. If no changes, try report to TM support >  https://home.unifi.com.my/support/contact-us