Why is my wifi is connected but no internet access?

Nisamanan97
Contributing Citizen ✪

Why is my wifi is connected but no internet access?

 
4 REPLIES 4
ojsec
Distinguished Citizen ✪✪

Re: Why is my wifi is connected but no internet access?

suddenly cannot connected or anything change before (wifi password).

check your modem got any un-normal LED (red or other). sometime is modem no incoming so even you connect wifi also no internet.

 

if modem got problem , then you need call 100 or livechat , so they can send someone to help.

https://unifi.com.my/support/contact-us

 

other then wifi , if connect cable , ok or not ?

HanisahRaino
New-in-Town ✪

Re: Why is my wifi is connected but no internet access?

Problem unifi at home

HanisahRaino
New-in-Town ✪

Re: Why is my wifi is connected but no internet access?

Internet problem at home
susu_naaa
Sheriff

Re: Why is my wifi is connected but no internet access?

Hi @HanisahRaino ,

 

Have you tried to restart the modem and router? You also can try to use self troubleshooting via this link > https://easyfix.unifi.com.my/

 

You also can reach thier customer service via the following channels > https://unifi.com.my/support/contact-us