Forum Activity

Today is a final day that unifi Community will be available for the last time

Goodbye unifi Community we all gonna miss you after this forever

Re: Delay upfront payment

You must pay the upfront payment within 10 Days to make sure that your account will not be suspended

Re: Unable to connect to 5G

Does your laptop is supported for 5GHz wifi band?If not,you may buy the AC1200 Wifi Adapter which is available via Shopee and IT Store

Re: nk aktif talian tetap talipon unifi

Hai @ramizu. Jika awak sudah semak kabel dipasang dengan betul (dari set telefon disambung ke port Tel 1 pada modem) dan isu masih sama tiada nada dial, awak boleh terus rujuk dan dapatkan bantuan dari khidmat pelanggan unifi. 

Saya sarankan anda terus hubungi pihak unifi di saluran di bawah :-

Live Chat - https://maya.unifi.com.my/
Email - help@tm.com.my
Facebook - We are unifi
Twitter - @helpmeunifi

https://unifi.com.my/support/contact-us

Re: change port

Hi, @jaxchong93 saya nasihatkan anda untuk membuat semakan di mana-mana TMpoint yang terdekat (https://home.unifi.com.my/support/tmpoint) berkenaan isu ini. 

change port

hello telecom malaysia
sila bantuan saya tukar port terdekat
i dah request banyak kali apa2 cara pun i dah cuba,tapi sampai sekarang tak tukar lagi
saya new user,dia orang pasang port jauh lebih ada 20unit rumah berapa ratus meter jauh punya port bagi i guna, dan rumah i belakang sahaja dah ada port baru i nak guna port baru, sebab i baru pasang 1bulan 
dah 3kali takda internet sebab issue cable outdoor tu masalah
harap sangat2 tolong tukar kan terima kasih

Re: Unable to connect to 5G

Hi, @Haizan1603 is the 5.0Ghz wifi light in the router ON? Have you tried to check and connect with other devices?   

Unable to connect to 5G

My computer cannot detect the available network which is unifi 5G.

At the moment connection through unifi 2.4GHz which is very slow.

Please assist

Re: Delay upfront payment

Hai @Wan3737 You need to make an upfront payment within 10 days from the date of activation service.  The payment will be reflected in your next bill. 

Delay upfront payment

How i want to delay my upfront payment

Re: nk aktif talian tetap talipon unifi

Pastikan kabel RJ11 disambungkan ke belakang modem anda di port TEL1 dan check sama ada dial tone berbunyi atau tidak

Re: Good

Does everything is good my mates?

Re: Slow net in the midnight

Have you try to turn off the Router and modem for 15 second and check again your connection?If it still same,you may report to LiveChat to make a further checking on your connection status

Re: Slow wifi (LOS light is red)

Seems like your Fibre Cable is broken it can be via a Network Maintenance or from the outside may have some issue anyway you can call 100 or LiveChat to make a Technical Report

Re: Tukar kabel connector

Hai, @Adieaqil .

Boleh saya tahu penyambung kabel mana yang anda maksudkan? Boleh kongsikan gambar penyambung kabel tersebut?

Re: Slow wifi (LOS light is red)

Hi, @mirais.

As i check, there is no outage issue that is happening based on unifi alerts portal (https://home.unifi.com.my/unifi-alerts).I suggest you to contact unifi support for further a assistance. You may refer here, https://unifi.com.my/support/contact-us. I recommend to livechat with them pertaining to this matter.

nk aktif talian tetap talipon unifi

dulu guna cordless phone sudah rosak,,,sdh beli baru dan pasang ..tiada nada dail...

Slow wifi (LOS light is red)

I live in Banting, Kuala Langat and today the line is very terrible! Hope this can be solve as soon as possible!!!

Re: Good

Is everything good? 

Re: Pasang tiang unifi.

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@Afeeq92 wrote:

Hai saya nak tanya, patutnya intallation dibuat pada 16/11/2021. Setelah di pantau installer tiang tm takde dan order pun dah return semula untuk request tiang, selang 4 hari kontraktor turun survey kawasan untuk menilai berapa tiang diperlukan. Setelah dinilai kawasan saya memerlukan 4 batang tiang dan kontraktor dh foward ke tm utk survey lagi sekali lagi untuk sahkah sama ada diluluskan atau tidak tiang tu.  Sehingga sekarang masih menanti khabar berita sama ada dapat ke tidak tiang tu. Berharap sangat dapat pasang unifi kat rumah.. makan tahun juga tunggu nak daftat unifi oleh sebab port penuh yg jarak 100m.. pada 26/10/2021 saya submit lagi alamat dan di Approve pada 15/11/2021 sebab ada altenative port yg dekat dalam lingkungan 230m..  ni kalau tak dapat tak tahu lah kat mana lagi nak dapatkan internet yg lebih stabil dirumah.

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Good

Re: Dah bayar bil on 24 june, tapi still reflected got outstanding balance due on 4 july.

Hai @MFM 

Bayaran dikemaskini dalam 30 minit kalau tiada apa-apa masalah, boleh tengok di portal website atau apps. Sekiranya tak masuk mungkin ada isu lain. Boleh semak dengan TM untuk tahu lebih lanjut .

Live Chat - https://maya.unifi.com.my/
Email - help@tm.com.my
Facebook - We are unifi
Twitter - @helpmeunifi

Re: Slow net in the midnight

Hi @Hello_world1

Do you already try to off and on the modem to refresh the connection before ?You also can try self troubleshooting via easy fix> https://easyfix.unifi.com.my.

If issue still the same, you may contact unifi contact center via channel below. They will assist you on the issue.

Live Chat - https://maya.unifi.com.my/
Email - help@tm.com.my
Facebook - We are unifi
Twitter - @helpmeunifi

Slow net in the midnight

Why my wifi always become slow and a high ping over 1500ms in the midnight around 3am?

(Balakong area)

Re: Gangguan UNIFI di Taman Rengas Indah

Anda dah buat laporan di panggilan 100, livechat atau di saluran yang lain https://unifi.com.my/support/contact-us ? Boleh juga semak kalau ada outage dan buat laporan di https://easyfix.unifi.com.my/CheckOutagePage/ 

Semoga dipermudah urusan.