Account got cancelled. PLEASE HELP

farishisham
Contributing Citizen ✪

Account got cancelled. PLEASE HELP

Hello everyone, on 13th march 2021 unifi suddenly cancelled my account. At the moment, BEBAS MONTHLY plan is still active until 27 march and i have RM9.50 balance. I already verified my IC via mobile@unifi apps. I tried to use live chat, but no one replied. Then I emailed the customer service and they respond but still not very helpful. Now 7 days of internet already wasted and 7 days left before expiration. My online classes already started on 14th march and unifi put me in really difficult situation. I need someone to take action ASAP. 

 

Figure 1 (Mar 13, 2021, 8:51 PM)

Screenshot 2021-03-20 171223.png

 

Figure 2 (Mar 14, 2021, 3:18 PM)

Screenshot 2021-03-20 171304.png

Figure 3 (Mar 16, 2021, 9:39 AM)

Screenshot 2021-03-20 171334.png

 

Thank you.

Tags (2)
1 REPLY 1
anr077
Mayor

Re: Account got cancelled. PLEASE HELP

Hi,

 

I believe they already remind you earlier to do the verification before the proceed to terminate. You can follow up again with them regarding this issue. You can contact them here >>https://unifi.com.my/support/contact-us