Billing

Pradnesh
Contributing Citizen ✪

Billing

In my unifi app, it shows that my mobile plan has started from Jan 10 2020 for the RM 99 which was under promotion for RM59 but my first bill came up to 100+, is there any explanation to why do i have to pay so much more than what they have mentioned ?

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7 REPLIES 7
remstr
Mayor

Re: Billing


@Pradnesh wrote:

In my unifi app, it shows that my mobile plan has started from Jan 10 2020 for the RM 99 which was under promotion for RM59 but my first bill came up to 100+, is there any explanation to why do i have to pay so much more than what they have mentioned ?


Hi there @Pradnesh ,

 

It is because of pro-rated charge. You see, from the date you activated your sim (10 Jan 2020) until 31st Jan, that usage will be charged to your February bill.

 

10 Jan - 31 Jan + February bill RM59 = Your first bill.

 

If you are still doesnt understand, you may livechat and they will break it down for you. This is just my roughly estimation based on the info you shared.


rosmalina
Contributing Citizen ✪

Re: Billing

kenapa saya dah terminated tapi accounnt masih ada outstanding lagi? hari tu pergi tmpoint bila tanya jumlah kena bayar hanya 15.90 tapi ni ada baki lagi 125.90 ? kenapa ? tolong la beri kerjasama, dah la chat kat livechat macam apa je bukan layan pon... hampehh !!!!!!!!!!!

remstr
Mayor

Re: Billing


@rosmalina wrote:

kenapa saya dah terminated tapi accounnt masih ada outstanding lagi? hari tu pergi tmpoint bila tanya jumlah kena bayar hanya 15.90 tapi ni ada baki lagi 125.90 ? kenapa ? tolong la beri kerjasama, dah la chat kat livechat macam apa je bukan layan pon... hampehh !!!!!!!!!!!


Hai @rosmalina , livechat untuk mobile boleh login self-care portal di mobile.unifi.com.my, dekat support>livechat.

 

Depa boleh terangkan dengan lebih jelas & terang.


Pradnesh
Contributing Citizen ✪

Re: Billing

Thank you so much bro. Much appreciated. 

raihan10
Contributing Citizen ✪

Re: Billing

hai, can i ask about my bill that come out this month which are rm96. But last 2 month i have registered and change my plan to rm59 unlimited promotion offer with 12 month contract. Why my bill rm96? i did not pay for any subscription

Muse2
New-in-Town ✪

Re: Billing

Hello
amirulasyraf777
Contributing Citizen ✪✪

Re: Billing

elok terminate saja dari langgan TM ni mereka memang tak respond! tiada service yang baik. aku punya bill dari 59 bulanan jadi 79 ikut sedap bapak dorang je naikan