Error after completing payment for Unifi Air Registration

[nasdean_42]

Salam & Hello,

After completing Profile, Manage Plan and Delivery Option stages, I was redirected to the payment process.During the payment process, I had completed the payment around 4:00 PM and RM100 was deducted. However, an error happened after that and it did not reach the review stage. Even worse, I did not receive a confirmation email  after that .

Could look into this problem as my money was deducted from my account. Was the registration saved in the database?

[mitie88 · Accepted solution]

Hi, @nasdean_42 You may contact unifi support via Live Chat or Facebook / Twitter and provide the payment receipt transaction from your bank for their further checking. 

[Aliph8 · Accepted solution]

@nasdean_42 Ya, you may contact unifi support via and provide error and the payment receipt transaction from your bank for their further checking. 

[_yesri_12]

Hi, @nasdean_42 . Have you try to contact their support via 100 (press 5), Live Chat or Social Media (Twitter: @helpmeunifi / FB: @weareunifi) for further assistance. If you have the screenshot of the error may provide to them with the payment receipt.

[nasdean_42]

The order has been confirmed. Thanks a lot for the replies.