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Failed to activate sim

AdaptMikedRain2
Contributing Citizen ✪

Failed to activate sim

Hi, I recieved this text when I want to activate my unifi mobile sim

RM0 unifi: We can't process your request. Please contact us on Live Chat via mobile@unifi app to find out more.

 

Hit up live chat, no one reply me. 

 

Need help.

2 REPLIES 2
anr077
Mayor

Re: Failed to activate sim

Hello,

 

Just to know, are you registered a new number or using an old number and port in to unifi mobile?

 

remstr
Mayor

Re: Failed to activate sim

Hi there @AdaptMikedRain2 ,

 

May i know what screen you got the error?

 

Altenatively, you can fill up the support form on the app itself.

How? let me show you.

 

WhatsApp Image 2020-04-14 at 9.35.51 AM(2).jpegWhatsApp Image 2020-04-14 at 9.35.51 AM(1).jpegWhatsApp Image 2020-04-14 at 9.35.51 AM.jpeg