Got SIM to port in but can not activate

[CFHoo]

When SMS ON to 63001, got replied as follow

"Your authentication failed due to an invalid registered contact number"

[remstr]

Hi there @CFHoo ,

I have never seen that error. May i know what is the status right now? Still got that error?

[CFHoo]

I received SMS text to respond for port in during 3 AM my time which was my sleep hour.

Can you help to do re-sumission to port in?

[remstr]

Oh my @CFHoo 3AM everybody sleeps.

No worries, you can do that via livechat ya.

(if you cannot livechat, then please fill up support form)

https://mobile.unifi.com.my/explore/contact-us

[CFHoo]

I submitted an online support form, not sure it reach out or not as I didn't receive any CC/email copy of form submission.

The live chat itself reached to dead end, when live chat bot redirect me to so call live agent but ended in a web page saying

Oops, looks like you haven't subscribed to anything yet

The designer of these work flow process should get a face palm.

[CFHoo]

It's been a day after submit support form and no response from re-submission to port in.

Anyone could reach to real support person? I tried all approaches available and unable to reach one who could help, except @remstr 

It's frustrating and bit of regret to port over.

[remstr]

Hi there @CFHoo ,

Sorry about that. They usually took 24hrs to respon, but i can help you to check. Please wait ya.